Here are some articles that will answer most of your FordPass questions.
TroubleshootingiOS 14+ Battery Drain
Issues with FordPass App
General TopicsAdd a vehicle to FordPass
Which Devices Are Compatible with the FordPass App?
Overview of FordPass
FordPass ConnectIs my vehicle equipped with FordPass Connect?
FordPass Connect Features
Activate FordPass Connect
Activation Pending in FordPass
Remote FeaturesRemote Start Using the FordPass app
Request Access to an Authorized Vehicle in FordPass
Locate Vehicle with FordPass
RewardsFordPass Rewards Points not Displaying
Earning FordPass Rewards Points
Redeeming Rewards Points
View Rewards Points
Value of Rewards Points per Dollar